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Receptionist/Administrator
Bupa Clinic, Fareham (PO16 8UY)
Permanent
£24,500 pa + Fantastic Benefits
Full Time – 40hrs pw (Mon-Thurs 10am-6.30pm, Fri 9am-4.30pm)
The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
How you’ll help us make health happen:
1. Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
2. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
3. Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
4. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
5. Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled. Process of payments, invoices, added charges and credit notes upon customer departure.
Key Skills / Qualifications needed for this role:
1. Administrative experience in a healthcare environment (desirable).
2. Customer service experience and highly customer focused.
3. Excellent interpersonal, written and verbal communication skills.
4. Excellent organisation and time management skills.
5. PC literate, with knowledge of MS office packages.
Benefits
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa Health Insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Support with travel costs via a season ticket loan or cycle2work.
* Discounted access to online gym sessions through Gympass.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Administration
Locations: Clinic - Fareham
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