Business Support Coordinator
Saffron Walden
Full-time
£25,000
A dynamic and customer-focused business within the Construction & Manufacturing industry are seeking a Business Support Coordinator to join the team.
In this role, you will provide essential support to the Estimator, Sales Office, and New Business Development (NBD) Manager. Your contributions will be key in ensuring the smooth and efficient processing of orders, effective customer communication, and valuable market intelligence gathering.
Key Responsibilities:
Supporting the Estimator:
Progressing quotations by following up with customers via phone
Providing valuable feedback and market intelligence to the team
Working with the Sales Office:
Monitoring website orders and ensuring they are processed accurately and on time (automated process requiring simple oversight)
Addressing any issues with web orders and alerting the sales office as needed
Keeping customers informed of delivery schedules and communicating delays
Administrative Support for the NBD Manager:
Notifying the NBD Manager about new business customers who have placed orders on the website
Informing the NBD Manager of failed checkout carts
Updating and maintaining customer records in our Sage database
What You Will Need:
Previous experience in a sales office or customer service role
A confident and clear telephone manner with the ability to communicate effectively
Assertiveness, resilience, and a proactive att...