Service Advisor - Nissan
Reference Number: 0123445567567
Location: Fish Brothers Nissan
Salary: £26,984
Closing Date: 01/03/2025
Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.
We are looking for an experienced Service Advisor to work at our Nissan Service Centre on Hawksworth Industrial Estate.
Working in a busy department, you will be the main point of contact for our service customers. You will ensure that customers are called in advance of their visit and on arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly.
After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.
We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.
Previous experience in an automotive customer service role would be advantageous but not essential. We would welcome applications from candidates with experience in other industries where customer service is of the utmost importance such as hospitality or luxury retail.
In return we offer a competitive salary of £26,984 per annum, a bonus scheme, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), birthday leave, contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, employee car purchase scheme, Healthcare Cash Plan, enhanced Maternity and Paternity policies and life assurance (last 4 subject to a qualifying period).
The hours of work are 42.5 hours Monday to Friday with Saturday mornings worked on a rota basis of 1 in 4.
#J-18808-Ljbffr