Role: Regional Aftersales Director - Automotive Retail Division
Location: Manchester to Scotland
Package: £80k Base Salary £100k OTE
Applicants must have a minimum of 3 years experience running multisite Aftersales departments in the Automotive Sector.
Transform Your Career in Retail Leadership
Step into a role that promises to elevate your career to new heights. As the Regional Director for a leading retail division, you will be at the forefront of driving sales growth, operational excellence, and exceptional customer service across multiple retail centres. This is more than a job; it's a chance to lead, inspire, and make a tangible impact.
Why This Role Stands Out:
- Leadership Impact: Guide and develop a team of Area Managers and Centre Managers, fostering a culture of motivation, accountability, and growth.
- Strategic Influence: Play a key role in shaping and executing business strategies that drive financial success and operational excellence.
- Customer Focus: Champion outstanding customer experiences, ensuring high Net Promoter Scores (NPS) and call conversion rates.
- Operational Integrity: Oversee compliance, stock management, and centre standards, achieving industry-leading performance.
- Safety and Governance: Maintain exceptional Health & Safety standards, protecting staff, customers, and assets.
Key Responsibilities:
- Leadership and Team Development: Coach and mentor Area Managers, support recruitment and training, and drive employee engagement.
- Customer Excellence: Ensure high standards of customer service, support marketing initiatives, and maintain a professional centre image.
- Business Development and Strategy: Implement growth strategies, develop local business plans, and introduce process improvements.
- Financial Management: Drive sales growth, analyse trends, and introduce innovative revenue streams.
- Health & Safety: Ensure compliance with legislation, maintain accurate training records, and conduct regular audits.
- Internal Control: Uphold compliance, support audits, and ensure the consistent application of Standard Operating Procedures (SOPs).
- Operational Excellence: Oversee centre operations, conduct regular audits, and optimise stock profiles.
- People Management: Foster a positive team culture, monitor staffing levels, oversee recruitment, and develop succession plans.
Skills and Experience Required:
- Proven experience in Aftersales Retail Management, in a multi-site leadership role.
- Strong leadership and team development skills.
- Excellent strategic planning and business development capabilities.
- Robust financial acumen and experience in driving sales growth.
- Comprehensive understanding of Health & Safety standards and compliance.
- Exceptional communication and interpersonal skills.
- Ability to analyse data and implement process improvements.
Make Your Mark:
This role is ideal for a dynamic leader with a passion for retail excellence and a proven track record of driving success. If you are ready to take on a challenging and rewarding role that offers the chance to make a significant impact, this is the perfect next step in your career.
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