Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club