We are recruiting for a Customer Service Coordinator to join our friendly and progressive client based in Hemel Hempstead.
This is a varied position and will see you managing the warehouse activity and the parts ordering processes. It is an exciting time to join them as they are growing and are a real success story! Perhaps you are looking to come out of retail or hospitality, or just build on your customer service and admin skills? This is a great opportunity to learn and grow with the company!
You will be in a close-knit team of 6 in part of a much wider group, they are friendly and fun!
What’s in it for you?
· Salary: Up to £27k, depending on experience
· Hours: Monday-Friday, 37.5hrs a week
· Free parking
· Life Assurance 4x salary
· Income Protection
· Generous Pension Scheme
· This is an expanding company; you will become part of a supportive and innovative team
· Great training and continued opportunity for progression
Key Responsibilities:
· Dealing with service engineer part orders via phone, system & email
· Purchasing and supplier follow-ups
· Using inventory management system
· Stocktaking and daily stock control
· Manage incoming/outgoing warehouse deliveries
· Engage in structured and high-quality communication with suppliers and third-party providers
· Tracking of third-party orders and providing daily updates to service team & management
· Dealing with enquiries from customers and from service team
· Supporting the Customer Care Service Co-ordinators as and when required
· Run reports and identify solutions for any issues that occur
· Provides customers with solutions when problems arise, efficiently utilizing resources where needed
· Contributes ideas for process improvements
· Taking part in project-based activities within the process
What the client are looking for:
· Strong customer focus, office based, retail or hospitality experience considered
· Good attention to detail with the ability to multi-task, plan and prioritise
· Excellent telephone manner and communication skills, both spoken and written
· Strong inter-personal skills and a good team player
· Ability to analyse and solve problems
· Self-confident and ability to take initiative and make decisions