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Customer Service Advisor, Bath and North East Somerset
Client:
Location:
Bath and North East Somerset, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
e4800717dd94
Job Views:
90
Posted:
03.03.2025
Job Description:
We are working with a Car Main Dealership in Bath who are actively looking for a Customer Booking Advisor to join their friendly team.
No automotive experience necessary. Strong customer service background essential!
Job Role – Motor Vehicle Customer Service Booking Advisor
Customer Service / Booking Advisor Duties include:
* Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
* Advise on estimated costs of repairs and work to be undertaken
* Sell additional products as appropriate to customers’ needs
* Advise on timescales and collection arrangements
* Produce job cards on in-house computer system
* Update customer and vehicle records
* Document all warranty work in accordance with manufacturer policy
* Preparation and completion of invoices
For this Customer Service / Booking Advisor position you will have:
* Previous experience within customer service is essential
* Enthusiastic and passionate about the motor trade
* Full driving licence
As a Customer Service Booking Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
My client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
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