Insurance Customer Service Advisor Location: Cheltenham (Hybrid) Package: £Negotiable Benefits Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team. Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer. We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines. The day to day: Responding to all incoming enquiries quickly and efficiently Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner Accurate and timely processing of documentation Maintain the customer databases Ensure information held is correct and up-to-date Renewal of existing business Take renewal instructions from customers when received Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when requiredThe rewards: A client first environment where the team works together for a common outcome Hybrid working after training - 2 days per week in the office A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.) Ongoing training and developmentAbout you: Previous experience in customer-focused roles, ideally within the general insurance industry Foundation Insurance Test (FIT) - qualified Professional, proactive, positive and "can-do" attitude Excellent communication skills, both verbal and written Proficient in the use of MS Word, Outlook, Teams and Excel For more information please apply online or contact Dan Hurley