Fixed term contract - 3 months to start mid October
Hours 09.00 - 17.30 - 3 days per week
What do you need to know about Adnams and our Team?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.
We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.
At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for?
We are looking for a Guest Services Assistant for our Retail team to help with the increase in order volume on the run up and over the Christmas period.
The role involves working in our retail sector managing inbound calls, taking web orders, assisting our customers with any queries and liaising with our third party delivery couriers.
We are looking for professional individuals with a passion for excellent customer service who have previous experience within a retail or hospitality setting.
Personality is key, you must possess an excellent phone manner, be personable, efficient and organised, with good IT skills.
This is a very exciting role; no two days will be the same and you will enjoy the buzz of a busy department.
Flexibility required to cover a variety of shifts per week including bank holidays and weekends. 3 / 7 days per week.
Desirable skills: Shopify / Microsoft Packages
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.
Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts!
Pay rates
21+ = £11.44 per hour
18 - 20's = £11.00 per hour
Under 18's = £9.00 per hour
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