Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
* Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
* Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
* Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
* Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
* Highly commended for Skills Development – IOD Wales Awards 2024
* Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
* Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
* Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
* Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
* Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
* Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
Job purpose
To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.
Main duties
* Identify methods and systems to promote effective communication and engagement with individuals and key people.
* Contribute to the overall success of the department by attending team meetings.
* Utilise the brokerage service to maximise business opportunities.
* Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual.
* Develop and evaluate communication methods and systems to promote effective communication.
* Support the Registered Manager and direct care staff to ensure effective and efficient person-centred service delivery.
* Supervise, mentor and act as a positive role model to Care Workers.
* Ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being.
* Ensure staff have appropriate skills/training to meet service user needs.
* Support and supervise the delivery of person-centred services.
* Assist in developing and delivering an appropriate induction programme for new Care Workers.
* Ensure appropriate inductions are arranged for new services.
* Take responsibility for regular recruitment activity ensuring adequate service levels.
* Assign care workers to customers, whilst working within the standards and requirements of the company.
* Accept, allocate and process referrals for new work efficiently.
* Ensure the promotion of participation and independence.
* Develop person-centred plans for each person using the service.
* Manage and monitor systems for the administration of medication and of the assessment of risk of abuse.
* Support people using the service to maintain family links if they so desire.
* Promote the protection of all individuals.
* Ensure regular contact is maintained with service users and or their representatives.
* Ensure concerns regarding vulnerable adults and children are reported without delay.
* Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences.
* Develop and maintain effective relationships to promote individual’s choice about their care and support.
* Attend networking events to increase knowledge of the sector.
* Liaise/build relationships with brokerage, LHB and hospital discharge units.
* Develop knowledge and practice relative to continuous service improvement.
* Ensure all runs and working patterns meet the needs of the company, customer and care worker.
* Ensure adequate cover is available for sickness, absenteeism or holidays.
* Ensure all emergency on-call issues are dealt with effectively.
* Participate in the out of hour’s service on a rota basis.
* Ensure efficient and effective rota management eliminating unnecessary travel and waiting time.
* Ensure mileage and distance travelled is monitored and recorded.
* Ensure ECM system is utilised and monitored appropriately.
* Assign and Manage I-Connect Phones.
* Prepare & validate Invoicing to local authorities where applicable.
* Ensure/chase support workers to submit timesheets adhering to deadlines.
* Maintain and share evidence-based records and reports.
* Audit Files on a 6-monthly basis.
* Contribute toward the Inspection process and local authority monitoring.
* Contribute to the Quality Assurance process by regularly seeking feedback from staff.
* Work within the policies and procedures of ND Care and Support.
* Ensure that the service delivered is compliant with the required external regulatory standards.
* Ensure that the service delivered is compliant to contract.
* Ensure records are maintained to a high standard and meet compliance needs.
* Monitor and report on compliance with health, safety and security regulations.
* Contribute to the development of health, safety and security policies, procedures and practices.
* Promote and support the health and safety of both people using the service and support staff.
Additional duties
* Organise and facilitate quarterly care staff team meetings.
* Conduct annual performance appraisals for all Care Workers.
* Address poor performance including unacceptable absence following company disciplinary policy.
Main responsibilities
* Responsible for the management of the care team ensuring compliance and regulations are adhered to.
* Responsible for safeguarding vulnerable clients and acting on reports of safeguarding concerns.
* Responsible for compliance with all relevant legislation, and processes, policies, and procedures.
* Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people at risk.
* Responsible for safeguarding assets within your control and possession.
* Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company.
* Responsible for establishing, maintaining, and developing excellent working relationships with colleagues.
* Responsible for delivering exceptional levels of customer service; both to internal and external customers.
* Responsible for communicating with people in a respectful, courteous, and professional manner at all times.
Educational/qualification attainments:
QCF Level 3 or equivalent.
Full UK Drivers Licence.
Knowledge, skills and experience:
2 years’ experience working as a senior care worker (ideally in domiciliary/homecare).
Confident in decision making.
Excellent communication skills.
Personal qualities:
Sympathetic.
Person-centred approach.
Self-starter with attention to prompt timekeeping.
Approachable.
What we offer:
Fantastic employee benefits including:
* Health Cashback scheme.
* Life Assurance of 4 x salary.
* Pension Salary Sacrifice Scheme.
* A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service).
* Opportunity to purchase additional annual leave through salary sacrifice.
* A day off for your birthday.
* A Giving Back day – to offer your services to the local community.
* Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Opportunity to join our 3% interest Christmas savings scheme.
* Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business.
* Regular social, health and well-being events.
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