Company Description
Forge your career with the very best, CQC rated 'Outstanding' Elderly Home Care Company in Cleveland that's really going places!
5 Star Best Employer in Care (last 5 years!)
Most recommended and highest rated Care Company in this area (last 6 years!)
Job Description
We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Support Supervisor to join our award-winning team:
* CQC rated ‘Outstanding’
* 5 Star Best Employer in Care (last 5 years!)
* Most recommended and highest rated Care Company in this area (last 6 years!)
Because of our excellent reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent customer service, administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more, and our Care Professionals visit the same clients providing consistency and the opportunity to develop meaningful, trusting and long-term relationships. It will be your job to ensure all our Clients are receiving the exceptional service they expect and that our Care Professionals are well supported and managed to ensure they deliver, over and above, all our clients' requirements.
As a Supervisor, you will be an ambassador for the excellent service that we provide, supporting our amazing Care Professionals to provide the very best companionship, home help, personal care, dementia, and sometimes end-of-life services to our clients.
Your Responsibilities:
Care Professionals
* Carrying out effective and meaningful Supervisions, Appraisals, and Support Visits with our Care Professionals – ensuring complete employee engagement.
* Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent, and capable workforce and mentoring employees to be the best they can be.
* You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure everything complies with our policies and procedures; CQC Regulations and Safeguarding protocols.
Clients
* You will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers ultimately representing the company as the premium care provider in the area.
* In the future, you will carry out customer assessments prior to them receiving care from us and attend the customer's first care visit to introduce their CAREGiver, offering a truly personalised service.
* You will produce highly individualised and comprehensive care plans at first and subsequent reviews which we do regularly to ensure we are always up to date with changing clients' needs.
* You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family.
You will be part of the 24/7/365 on-call rota and you will also be required to visit clients when on call if there is no CAREGiver available, though this is rare.
Qualifications
What will you need?
* Ideally, you will need similar experience of delivering home care services to people living in their own homes and have experience of supervising a team. However, if you’re generally a true leader with other transferable skills from a business environment, we will fully train you in how to apply that in our care setting.
* You will have good experience in supervising employees ensuring all staff are always 100% engaged and fulfilled in their work.
* Good levels of computer systems literacy with strong Word skills.
* A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy yet effective, deadline-driven team environment.
* A professional customer-facing and telephone manner; a smiling personality and empathy for others.
* An outstanding eye for detail and a ‘right first time’ attitude.
* Be planned yet have the ability to multi-task and prioritise conflicting deadlines.
* The ability to make friends and influence people.
To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment, dedication and achievement.
Additional Information
What we offer
* Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients!
* Our salary package starts at £25,000 to £27,000 depending upon experience with genuine bonus opportunities.
* 28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.
* Pension scheme.
* Company Discount Scheme.
* Employee Assistance Scheme.
* Training, development and career opportunities.
* Social Events.
If you would like to forge your future with an exceptional care company that’s really going places then please apply by writing a covering letter / email explaining why you think you may be the right person for the job and attach your CV.
* What is it about this role that appeals to you?
* Why Home Instead Senior Care?
* What aspects of the ‘personal profile’ we are looking for as contained in the job advert do you think you would be able to bring to our team?
Please note also that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application.
Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references.
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