Customer Service Quality Engineer page is loaded
Customer Service Quality Engineer
Apply locations: Banbury, United Kingdom; Coslada, Spain; Bussy Saint Georges, France; Cernusco sul Naviglio, Italy
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: JR-0073028
Dematic, a leading provider of materials handling solutions, is looking for an experienced Quality Engineer to join our team and support the Customer Service organization in EMEA.
As Customer Service Quality Engineer, you will embody a high level of expertise and leadership within your scope. You will be a self-organized individual, able to work autonomously while providing updates to leadership and the quality team regularly. Your role involves partnering with and influencing others through all levels of the organization to drive actions and quality improvements for our customers.
You will leverage your extensive knowledge and strong understanding in quality technical leadership to support the business. You will demonstrate the ability to be self-reliant, decisive, and capable of independently leading root cause analyses (RCAs) for standard risk and complex issues. In this role, you will be expected to guide and mentor less experienced colleagues, playing a pivotal role in upholding and promoting quality standards across the organization.
The focus of your role will be to support the Customer Service teams with the management of Quality issues with our products and solutions, leading Quality activities for identification of Root Cause and implementation of continuous Improvement activities. You will facilitate the close out of issues by engaging with key stakeholders across the organization including Safety, Manufacturing, R&D, engineering, installation, etc.
What we offer:
* Career Development
* Competitive Compensation And Benefits
* Pay Transparency
* Global Opportunities
Learn More Here: Careers
About Dematic:
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Key Responsibilities:
* Utilize advanced data analytics to dissect and prioritize issues, applying Pareto analysis to distill trends and guide decision-making.
* Independently conduct root cause analysis sessions to unravel and resolve standard risk and complexity issues, setting the stage for systematic quality improvements.
* Spearhead the implementation of corrective and preventive actions derived from RCAs, ensuring sustainable enhancements in quality and performance.
* Serve as an expert resource and mentor for colleagues with less experience, fostering a learning environment and knowledge sharing.
* Effectively communicate key takeaways and best practices across the organization, enhancing the overall quality framework and processes.
* Represent customer interests and perspectives, ensuring their needs are central to our strategic and operational plans.
* Conduct site visits to deepen understanding of operational issues and strengthen relationships with business unit stakeholders.
Experience & Requirements:
* Experience in managing the quality of multiple large scale complex projects in a fast-paced environment.
* Preferred 5+ years of leadership experience in a high growth, fast-paced environment; demonstrated leadership capabilities that align with Dematic and KION Core Values.
* Relevant experience in the use of improvement tools such as Lean, SS, 5S, Value Stream/Process Mapping, Kaizen, Design of Experiments and/or other similar tools.
* Proven experience driving an effective corrective action system.
* Ability to travel to customer sites up to 25% of the time as necessary.
Skills & Capabilities Required:
* Demonstrated ability to write technical reports and oversee quality audits.
* Established proficiency in quality improvement methodologies such as RCA, A3, and 8D.
* Exceptional interpersonal and communication skills.
* Advanced capabilities in MS Office Suite and statistical analysis tools like Minitab.
* Comprehensive understanding of quality tools, including DFMEA, PFMEA, Control Plans, GR&R, Capability Studies, and Inspection Plans.
Education & Certifications:
* Bachelor’s degree in a Technical/Engineering discipline, or 10 years of relevant experience without a degree, in a similar role focused on problem-solving and quality improvement.
* Lean Six Sigma Black Belt or Green Belt certification preferred.
* Certified Quality Engineer or Certified Manager of Quality/Organization Excellence strongly preferred.
* Project Management experience preferred.
About us
KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI).
DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland.
The KION Group is among the world’s leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group’s solutions improve the flow of material and information within factories, warehouses, and distribution centers.
Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry.
Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.
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