Peace Recruitment are working with a public sector organisaton based near Glasgow to source an experienced Tenant Liaison Officer. You will be the vital link between tenants and the project delivery team, ensuring smooth communication and minimal disruption while planned improvement works are carried out in occupied homes. This could include kitchen/bathroom upgrades, heating systems, or external works. The contract wll last at least 6 months but likley longer.
👥 Key Responsibilities:
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Act as the first point of contact for tenants during planned maintenance works
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Liaise daily with contractors, site managers, and housing officers
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Provide clear, timely updates to tenants on work schedules and progress
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Arrange appointments, access, and resolve any tenant concerns or complaints
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Maintain accurate records of all communications and visits
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Support vulnerable tenants with empathy and professionalism
✅ About You:
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Excellent verbal and written communication skills
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Confident and approachable with strong interpersonal skills
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Previous experience in housing, social care, customer service or construction liaison (preferred)
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Ability to stay organised, calm, and diplomatic under pressure
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Full UK driving licence (desirable, but not essential)