Senior Lift Engineer / Operations Manager Shropshire Belvidere Lifts are a family company and leading provider of lift installation, maintenance and modernisation services, delivering high-quality, safe, and efficient vertical transportation solutions to residential, commercial and industrial clients. We are looking for a dedicated and experienced Lift Engineer who is wishing to progress there career and move into management and join our team and oversee the smooth operation of all lift services. Role Overview: As a Lift engineer / Operations Manager you will have a hands on approach with a can do attitude, be responsible for the day-to-day management of lift services, including overseeing maintenance, installation, and modernisation projects. You will ensure operational efficiency, uphold safety standards, and manage a team of lift technicians and engineers. The ideal candidate will have a strong background in lift operations, with a focus on delivering exceptional service to clients while adhering to safety regulations and industry best practices. Key Responsibilities: Oversee and manage the daily operations of lift maintenance, installation, moderniastion and repair services. Ensure lifts are compliant with safety regulations and industry standards. Develop and implement operational procedures to optimise efficiency and service quality. Manage and lead a team of lift technicians, trainees and engineers. Coordinate with clients to understand their lift service needs and ensure timely project delivery. Conduct regular audits to monitor lift performance, safety compliance, and maintenance schedules. Handle escalated customer complaints and service requests in a professional and timely manner. Prepare reports on operational performance, including maintenance schedules, budgets and service metrics. Collaborate with the procurement team to manage inventory and ensure the availability of necessary parts and equipment. Stay up to date with advancements in lift technologies and industry trends. Problem solving, being able to handle unforeseen challenges, ensuring any issues that arise are quickly resolved, understanding the importance of delivering excellent customer service. Skills & Qualifications: Proven experience in lift operations, installation and maintenance Strong knowledge of lift safety regulations, codes, and standards (e.g., BSEN81, ASME A17.1) Excellent leadership and team management skills. Strong problem-solving abilities and attention to detail. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and prioritise effectively. Proficiency in Microsoft Office and lift management software. A relevant engineering qualification or trade certification (e.g., electrical, mechanical, or lift engineering) is preferred. A valid UK driver’s license and ability to travel between sites is required. What We Offer: Competitive salary based on experience. Health and wellness benefits. Opportunities for career growth and development. A dynamic and supportive work environment. Company vehicle, mobile phone, car allowance, bonuses, paid travel. Educational assistance and LEIA courses. If you are passionate about lifts and looking to step into operations and safety management and are looking for an opportunity to lead a team in a dynamic environment, we would love to hear from you Belvidere Lifts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees