Since 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, USA, Singapore, Malaysia, China and Thailand.
AtKing Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
We are looking for a Logistics Manager to optimise product delivery, ensuring efficiency, cost-effectiveness, and seamless customer service.
As one of ourKing Living brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with the team, key stakeholders and customers, building strong relationships to deliver the best customer experience.
In this role, you will manage our 3PL performance, oversee inbound and outbound activities, and ensure the warehouse operates to agreed KPIs and performance standards.
The Role:
* Oversee the company's logistics operations, ensuring efficient and timely despatch of goods. This includes coordinating with internal and external stakeholders to streamline logistics processes.
* Manage the customer payment & booking process, ensuring their delivery is scheduled with precision.
* Skilfully manage customer queries received via email, providing prompt and effective solutions to enhance customer satisfaction.
* Proactively monitor and communicate stock delays to customers and showrooms.
* Monitor and manage warehouse operations to ensure optimal storage, inventory accuracy, and preparation for despatch.
* Implement systems to track inventory levels, deliveries, and shipments to maximise efficiency and space utilization.
* Develop and execute detailed despatch plans that align with company objectives. This involves scheduling, routing, and ensuring that goods are despatched on time and in compliance with regulations.
* Regularly assess and negotiate contracts with transport and logistics providers to ensure cost-effective services. Evaluate performance metrics to identify areas for cost savings and efficiency improvements.
* Exhibit confidence in implementing change within the despatch and logistics operations.
* Execute enhancements in processes, technology, and vendor selection to support the company’s growth and efficiency goals.
* Maintain strong relationships with transport and logistics providers.
* Communicate effectively to resolve issues, negotiate services, and ensure that the company's logistics needs are met with high standards.
* Ensure all despatch and logistics activities comply with relevant laws, regulations, and industry standards.
* Generate reports on logistics and despatch performance, including metrics on delivery times, costs, and service quality. Use data to make informed decisions and to report to senior management on progress towards objectives.
About You:
To be successful you will have experience as a Logistics Manager in a furniture or bulky goods retail business, with a background in leadership and operations management.
* Minimum 3 - 5 years in logistics including a leadership or management role.
* Exceptional communicator and able to engage with a variety of stakeholders (both internal and external).
* Strong understanding of KPIs and performance metrics - specifically how to define, measure and communicate them effectively.
* Deep knowledge of logistics operations, including both process flow and cost management.
* Strong numerical and analytical skills, with the ability to measure and manage costs efficiently.
* Furniture or bulky item logistics experience is essential.
* A team player who is flexible, and adaptable to assist the greater team when required.
* Understanding of local regulatory and compliance standards.
* Intermediate ability in computer skills, including the Microsoft Office suite and SAP.
Our Values:
Passion, Integrity, Collaboration, Innovation – these are the values that unite us, inspire us and set us apart. They’re not just words; they’re the heartbeat of King Living, pushing us to be our best.
King Living Benefits and Our Offer to You:
* Career development and ongoing training.
* Supportive and friendly team environment with a true family feel.
* Generous employee, family, and friends ‘product discounts.
* Discounted health insurance, retail brands and vouchers.
* Australian owned company with a growing global footprint.
* EAP to support your ongoing health and wellbeing.
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.
To be considered for this role you must be a UK citizen or Permanent Resident with full working rights to work and live in the UK.
Apply Now
To apply for this role please complete the form below.
#J-18808-Ljbffr