About Chetwood Financial Bank:
We’ve been challenging the way financial services firms should operate ever since our launch back in 2016. From day one, we’ve been focused on helping customers underserved by the mainstream banks, creating highly targeted products to meet their specific needs. Today, we focus on mortgage and savings products. We understand real people and their real lives, and our simple, clear approach is designed to help customers make sense of their money. We work hard to make sure customers get the quick and helpful support they need in the moments that matter, when they matter. We’re a secure, stable, and well-funded bank backed by a large investor. We generate funding using retail deposits through our savings brand, SmartSave.
Role Purpose
(You must be within an hours commute of Wrexham as you will be expected to be in the office a minimum of 2 days a week)
The Business Process Analyst will drive operational process efficiency and continuous improvement, taking into account all underlying resources including people, technology, training, communication and quality assurance. This role is crucial to us delivering great customer outcomes, complying with policies and regulations, ultimately driving efficiency and delivering Operational Excellence to the wider Business. The Business Process Analyst will work initially on mapping key business processes within the wider Business and closely work with the Change Team to implement new processes as part of business readiness.
Responsibilities
* Responsible for documenting key business processes within the Business.
* Responsible for defining new, existing and re-engineering processes through the Process Improvement Framework across the Business.
* Responsible for documenting important business services as part of the Operational Resilience program.
* Represent the Process Team in Operational Change Forums, including delivery of decision papers.
* Define and own change control and governance of existing key business processes.
* Responsible for ensuring FMEAs are completed for all processes and maintained during process change.
* Responsible for periodic reviews of existing processes within the Business to ensure accuracy, efficiency and implement process change when identified.
* Responsible for ensuring all process and procedure documentation is documented using approved Operational Excellence Templates.
* Working closely with Operational Change Delivery to ensure new processes are designed, documented and appropriate controls are identified and assessed accordingly via the Business Readiness process when new services and products launch.
* Responsible for the input into QA and Training areas to ensure processes are embedded.
* Identify and track process failures and breaks via the Operational Issues Management - Improvement Framework, and work to rectify.
* Responsible for ensuring all processes link to associated documentation.
* Responsible for creating and maintaining the inventory for the key business processes across the business.
* Responsible for the completion of post implementation reviews, capturing the efficiencies, improvements and success of changes.
Internal:
Bank staff across all levels; communicate and disseminate through a range of processes to different internal audiences.
External:
* External Auditors
* Suppliers as dictated by the role.
Skills and experience
* A proven track record of working within set process design principles and managing changes to existing processes across a financial environment.
* Extensive experience mapping business processes and achieving operational efficiency, and relevant software, MS Visio, Lucid etc.
* Extensive experience mapping important business services.
* Experience rolling out process design principles.
* Good attention to detail and accuracy.
* Excellent Stakeholder Management skills.
* Knowledge on loans, savings and mortgages is important but not essential.
* Extensive experience of working within Financial Services.
* Ability to break down complex business problems from SMEs and document clear solution steps.
* Adaptable to change - ideally experience working in a smaller, fast paced business.
Chetwood Benefits:
* Competitive salary
* 25 days holiday PLUS your BIRTHDAY off
* Pension contribution with Royal London
* Life Assurance
* Private medical, dental and optical health insurance with Axa
* Hybrid working – Wrexham
* Free breakfast available
Data Protection
We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.
*Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.
Job Type: Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
* Work from home
Schedule:
* Monday to Friday
Experience:
* Process Mapping: 1 year (required)
* Stakeholder Management: 1 year (preferred)
Work Location: Hybrid remote in Wrexham
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