Education and Training Essential criteria Experience of a secretarial/administrative role providing general provision of secretarial/administrative duties in a challenging and constantly changing environment. Proficient in the use of Microsoft Office Desirable criteria BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management Audio typing and word processing skills at 60wpm, Administration or RSA level III qualification or equivalent. Experience Essential criteria The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc. Ability to work without direct supervision. Be able to adopt a flexible approach when required by the needs of the service Desirable criteria Experience of conducting personal development plans. Experience of Waitlist Management Knowledge Essential criteria Ability to demonstrate an understanding of the importance of confidentiality and the Data Protection Act. Desirable criteria Previous experience in use of Patient Administration System (Meditech) Skills Essential criteria Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information. Ability to demonstrate excellent leadership skills, including leading change, empowering others and holding people to account. Personal Attributes Essential criteria Demonstrate the ability to organize own duties and prioritise tasks within a busy team environment. Undertake further training as part of continuous professional development. Observe and adhere to all Trust policies and procedures.