Rocasa Consulting is looking to recruit an experienced Housing Officer to cover a large patch of properties in Hertfordshire and Central Bedfordshire, managing 750 properties. You must have a driving license and access to a car; all mileage will be paid from your home address.
Pay: £210 per day
Working Hours: 9am - 5.30pm, 37 hours per week, Mon - Fri
Responsibilities:
1. Manage the handover of all tenancy management excluding income, ASB, and compliance.
2. Provide a local presence on the patch.
3. Demonstrate good communication and general tenancy/housing management experience.
4. Exhibit good IT skills and the ability to pick up systems easily.
5. Deliver excellent customer service, including letter writing.
6. Report household repairs and any communal block repairs or health and safety concerns.
7. Deliver a tenancy management service tailored to the needs of our customers, including sign-ups of new tenancies and enabling amendments to existing tenancy agreements.
8. Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
9. Develop and maintain effective internal and external stakeholder relationships to ensure our customers are at the heart of what we do, and the service we provide is excellent.
10. Conduct home visits and tenancy reviews within a customer's first year of being a tenant and beyond.
11. Refer concerns of safeguarding to the relevant agencies.
12. Work alongside statutory agencies to encourage tenancy sustainment.
Location: Must live in the patch, specifically in the Hertfordshire and Central Bedfordshire area.
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