Customer Service Advisor role involves handling phone calls and eComms, providing great customer service, and building relationships with customers, advisers, and internal departments.
Key responsibilities include:
* Handling phone calls and written correspondence to the highest standard
* Developing good working relationships and rapport with customers, advisers, and external third parties
* Building and maintaining relationships with other internal departments
* Providing great customer service, demonstrating empathy and understanding
* Going the extra mile, being an advocate for customers and advisers
* Using clear and concise communication, explaining products, services, and charges accurately
* Liaising stakeholders and colleagues to support training and education opportunities
* Updating call tagging software to reflect call nature and type
Benefits include:
* Comprehensive benefits package
* Starting salary between £23,000 and £25,000, reviewed annually
* Annual performance-linked bonus
* Stocked pantry with free food, drinks, and snacks
* Progression opportunities
* 10% non-contributory employer pension
* Group income protection and life assurance
* Increased holidays with length of service, and holiday trading scheme
* Private medical insurance
* Discounted gym memberships
* Cycle-to-work scheme
* Employee assistance programme with confidential counselling and support
Requirements include:
* Customer service passion, enjoying working with others to deliver exemplary service
* Unwavering commitment to what is right for customers and advisers, balancing business priorities
* Team player with approachable, helpful, and willing-to-go-the-extra-mile attitude
* Confidence to use own initiative and problem-solving skills
* Ability to prioritise and remain agile with conflicting work demands
* Experience within a customer service role
* Excellent telephone manner and communication skills
* Ability to communicate and translate technically complex to simple and easily understood
* Willingness to try new things and embrace change
This is an exciting and varied role with big scope to deliver key value to the organisation through customers and advisers.