Eden Brown are recruiting a Senior Housing Officer on a FTC for a minimum of 11 months in Liverpool. This is a full-time, office based role, with a requirement to work outside office hours on occasion for evening meetings, with also a requirement to participate in an Out of Hours duty rota once in every 5 weeks.
We're looking for an enthusiastic, dynamic and customer-focused individual to join the team and you'll be directly managing 3 staff members, so a degree of experience in line management is essential for the role. You will also require a driving licence with access to your own vehicle, with valid business insurance.
Your new role
* Delivery of housing management services across a small patch, including lettings, rent arrears control, voids and tenancy management.
* Overseeing Complaints Handling Code and submission & monitoring of annual performance reports
* Preparing reports for resident committees, attending resident meetings and providing administrative support
* Assisting with the development and implementation of improvement plans for the service
* Working closely with colleagues, stakeholders and other teams to maintain and build positive relationships
* Carrying out project work as required on behalf of the Directors/Chief Exec
What you'll need to succeed
* A minimum of 12 months' housing management experience with line management responsibilities
* Strong knowledge and understanding of housing legislation and good practice incl...