Are you ready to take the next step in your IT career? Join our dedicated Service Desk team and make a real difference by providing crucial technical and specialist IT support for our National Screening programmes and tackling escalated calls to ensure seamless service delivery. Your expertise will contribute to Public Health Wales achieving its organisational goals, helping to maintain excellence in the services we provide to the people of Wales.
We’re looking for someone who thrives on solving complex challenges and has experience and a passion for composing robust support documentation. With opportunities to take the lead on significant initiatives, you’ll not only grow your technical skills but also shape the future of our organisation’s IT landscape.
If you're enthusiastic, proactive, and ready to make a difference, we’d love to hear from you!
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Responsibilities:
1. Provide technical and specialist screening programme IT support within the Public Health Wales Service Desk team for escalated calls.
2. Investigate specialist and complex support issues and help develop infrastructure, documentation, and systems to meet the organisation’s needs (taking lead responsibility for some projects).
3. Support the wider IT teams with their work, as appropriate.
We are Public Health Wales – the national public health organisation for Wales. Our purpose is ‘working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services, and public health expertise. We are the main source of public health information, research, and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis, and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity, and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part-time or on a job share basis.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
For further details / informal visits contact:
Name: Andrew Stamenkovic
Job title: IT Service Team Leader
Email address: phw.tech.applicants@wales.nhs.uk
Telephone number: 02920104545
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