* Market Leading International business
* A fantastic opportunity to join an expanding business
About Our Client
Senior Customer Support Coordinator, Reading: With over a century of innovation, this renowned manufacturer supplies high-performance equipment and diagnostic systems to professional industries across the globe. Their UK team is part of a long-standing, values-driven organisation known for quality, customer commitment, and a strong presence in a number of industrial sectors.
Job Description
Senior Customer Support Coordinator, Reading:
* Act as a senior point of contact for B2B customers, ensuring timely and professional service.
* Manage end-to-end order processing and resolve complex service issues.
* Liaise with internal departments including sales, logistics, and technical teams to meet customer needs.
* Monitor service levels and KPIs, identifying areas for improvement.
* Provide coaching and support to junior team members as needed.
* Maintain accurate records within CRM and ERP systems.
* Support the implementation of service initiatives and process improvements.
* Contribute to the ongoing development of customer service standards and policies.
The Successful Applicant
Senior Customer Support Coordinator, Reading:
* Proven experience in a senior B2B customer service or coordinator role.
* Strong analysis skills including Excel to VLookUp & Pivot Table level.
* Strong knowledge of order processing, account management, and CRM systems.
* Some experience of leadership or management of a small team.
* Excellent communication and interpersonal skills with a professional demeanour.
* Ability to handle complex queries and resolve issues efficiently.
* Detail-oriented with strong organisational and multitasking abilities.
* Comfortable working across departments and collaborating with external partners.
* Proficient in Microsoft Office; SAP experience is desirable.
* A proactive, hands-on approach with a passion for delivering exceptional service.
What's on Offer
Salary of circa £30,000 to £35,000 dependant upon experience, hybrid working (after probation), and an excellent range of benefits.
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