Job Description
Customer Service Administration Assistant
Foodservice (UK) – Bromley, London
Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on
the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties.
With the most modern dairy manufacturing facilities in 8 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide.
The Group’s Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed
Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and
agricultural inputs to dairy, beef, and sheep farmers across the north and south of Ireland.
Applications are invited for the above position based in the Bromley office within the
international department.
The Role
The Customer Service Administration Assistant will be responsible for assisting and supporting our
International Customer Service team by providing a wide scope of administration duties. With a focus on contributing to the continuous improvements and changes within the department, the role will be responsible for ensuring all international orders are processed accurately and acknowledged within time scales.
The role will provide information to queries received, effectively follow up and communicate issues to key departments, and manage any issues they may be raised from customers while ensuring the
very highest level of service at all times.
The Person
The successful person must have previous experience working within a busy office environment as
well as knowledge and experience of export procedures and terminology. It is essential that the
candidate has a high level of Computer literacy and is proficient in the use of MS Microsoft Office,
particularly Microsoft Excel (intermediate level).
The person must be able to work effectively within a team and have excellent communication and
customer service skills with the ability to plan, organise and prioritise workload and responsibilities.
The person will be expected to work in a systematic and precise manner with excellent attention to
detail. Whilst not essential, being educated to A level or equivalent would be advantageous, as would a qualification in Microsoft Office or relevant computer training.
If you have the necessary skills and attributes to meet this exciting opportunity in a dynamic, high
volume and fast-moving business, we would be delighted to hear from you.
Application Process: To apply or for further information, please send a copy of your CV by
email to Glen Young (glen.young@lakelanddairies.com.) Closing date is midday on Monday 11th November.
Lakeland Dairies is an equal opportunities employer.