As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance, ensuring they feel valued and respected. You’ll have empathy, understanding, and a passion for delivering excellent customer service. Full training will be provided, and you’ll be placed within a supportive team who’ll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don’t need banking experience, just a can-do approach.
Salary: £25,500
Purpose of the Role:
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities:
* Collaborate across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
* Support teams within the business operations function as needed, including risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations:
* Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of closely related teams.
* Check the work of colleagues within the team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to your work area.
* Take ownership of managing risk and strengthening controls in relation to your work.
* Maintain and continually build an understanding of how all teams contribute to the objectives of the broader sub-function.
* Continually develop awareness of the underlying principles and concepts on which the work within the area is based.
* Make judgements based on practice and previous experience.
* Assess the validity and applicability of previous experiences and evaluate options under circumstances not covered by procedures.
* Communicate sensitive or difficult information to customers related to customer advice or administrative requirements.
* Build relationships with stakeholders/customers to identify and address their needs.
All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive.
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