...to join our adult social care financial assessment team.
This role could provide an exciting opportunity to develop your skills as a Financial Assessment Officer, conducting financial assessments for social care customers.
The Opportunity
Salary: £31,586 to £34,314per annum
Working Pattern: Full time, 37 hours per week
Location: Based at any County Hall hub and working from home (Hybrid working)
Interview date: w/c 05 May 2025
As a Financial Assessment Officer, you will provide financial assessment services, as well as welfare benefits advice and support, to adult social care customers in receipt of chargeable services. You will provide telephone and face to face support; deliver professional advice on welfare benefits and assessments; provide support to complete forms and follow up benefit claims to ensure entitlements are realised; and gather financial information and undertake financial assessments to determine individual contributions.
You will work as part of a team liaising with managers across services and with outside agencies to provide an efficient and effective customer focussed service.
The job involves regularly working with customers and their representatives, dealing with subject matter that requires sensitivity and empathy, for example when dealing with customers who may be upset, confused or occasionally defensive.
You will need to be able to travel independently to various locations around the county on a regular basis, including to areas that may not be easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public.
What are we looking for?
1. We are seeking a candidate that can demonstrate excellent communication and interpersonal skills in order to advise customers on potentially complex information.
2. You will be able to exercise sensitivity and empathy when working with and advising customers on issues which could be sensitive or difficult.
3. You will be able to effectively manage your workload and manage priorities to deliver a high-quality financial assessments and welfare benefits advice service.
4. You will be comfortable responding independently to unanticipated problems or situations, such as the need to present information in a different way to enable a customer with a sensory impairment or other disability to understand.
For more information on the Key Skills as well as the qualifications and/or experience required, please refer to the Job Description attached.
Working for us
As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:
5. an excellent
6. generous holiday entitlement of 27 days (plus opportunity to buy additional leave)
7. a range of flexible working options, depending on your job role
8. maternity, paternity, dependency and adoption leave
9. volunteering opportunities
10. training and development opportunities, including coaching and mentoring
11. a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
12. health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans