The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities, ensuring works are executed to business expectations.
This is an office-based role on site at Waterlooville.
What you will do...
* Always putting the Customer First
* Pro-Active communication to internal and external customers
* Providing exceptional customer service in line with service level agreements
* Assisting customers with support and scheduling of re-active calls
* Planning & scheduling of Planned Preventative Maintenance (PPM) visits
* Manage field service engineers’ diaries and work allocation within your area in line with business targets.
* Take responsibility for all return visits following on from initial engineer visit.
* Co-ordination and scheduling of specialist equipment or sub-contractors necessary for the works to be completed in line with company procedures.
* You will need to be able to make decisions based on a number of factors
* Complaint logging
* Any additional tasks set by the Customer Service Manager.
Key Skills
* Ability to communicate at all levels
* Outstanding customer service and customer care
* Ability to problem solve.
* Ability to multi-task and work under pressure.
* High attention to detail.
* Time management.
* Use of a service management system
What you will need...
The successful applicant will have a proven experience within a call centre and or customer service/ facing related role, internally and or externally. A sound experience in Microsoft applications. The ability to use multiple systems at any one time, to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the Regional Service Manager and engineers.
Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [emailprotected].
Why Choose Securitas UK?
At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
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