We are seeking a skilled and dedicated 3rd Line Support Engineer to join our dynamic IT support team. In this role, you will be a key escalation point for technical assistance, working with customers to resolve complex issues that 1st and 2nd line support teams are unable to handle. You will be responsible for maintaining and enhancing our customers' IT infrastructure and services, including regular patching, software updates, and documentation. Additionally, you will engage in IT projects such as infrastructure changes, new deployments, and client onboarding, ensuring the delivery of high-quality support services. Key Responsibilities: Act as an escalation point for technical assistance, resolving issues that 1st and 2nd line teams cannot support. Maintain and manage customer IT infrastructure, including patching, updates, and necessary documentation. Support IT projects, including infrastructure changes, new deployments, and client onboarding. Contribute to specialized sub-teams (Networking, Azure, Microsoft 365) based on training and experience. Engage with customers via phone, self-service portal, or email, maintaining a professional and helpful manner. Ensure all activities are accurately recorded, updating ticket progress to meet service level agreements (SLAs). Participate in the on-call rota, providing support when required. Commit to personal development and continuous learning, working towards further training and qualifications. Typical working hours are a 37.5-hour week Monday to Friday. We reserve the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointmen t. Our application form is quick and easy no need to repeat your entire CV, we promise ADZN1_UKTJ