Business Support Manager
Full time, Monday to Friday
Castleford, Head Office, WF10 5HW
Salary: A GBP 30k:A GBP 32k pa
Immediate start
About the Bridge Care
The Bridge provides community based registered care services for people with learning disabilities, autism and associated complex care needs. We provide personalised outcome:based support to enable individuals with significant care and support needs to live safely, happily and successfully in the community. Our focus is to fill the gaps in accommodation and support provision for uniquely complex and challenging individuals by taking a fresh perspective to their support needs. We provide bespoke individual accommodation choices that are entirely flexible to meet individual needs. Everyones opinion matters to us and we see this as key to the success of the people we support. The Bridge recognises the value and importance of developing a safe and reliable home setting for the people we support; their families; the people we employ and for the commissioners who fund services.
Our Values.
Our values reflect us all and theyre the beating heart of everything we aspire to be.
They set out our culture, the way we behave and the way we do things.
Our values...
* Change perceptions. See the world through the eyes of the people we support and mold the world around them
* Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently
* Be nice, kind, patient, resourceful, open minded, resilient and forgiving
* Understand why situations occur. We take an evidence based approach to why behaviour occurs and how to respond appropriately.
* Everyones opinions matters. We value every individual as part of the team and they are key to the success of the people we support and the organization
Position
The Business Support Manager is a pivotal role within our organisation, responsible for overseeing and ensuring the efficient management of support services across the organisations operations. This includes managing resources, maintaining compliance, and leading a dedicated team to deliver high:quality support functions that align with our organisational goals.
Purpose of the Role
The Business Support Manager plays a crucial role in ensuring the seamless operation of support services across the organisation. This position is designed to enhance efficiency, maintain compliance, and provide high:quality support to all departments. By effectively managing resources, leading a diverse team, and overseeing key operational areas such as fleet management, facilities compliance, and waste management, the role ensures that functions and services run smoothly, allowing frontline teams to focus on delivering exceptional care and support.
Key Responsibilities
Support Desk Management:
* Oversee the operations of the support desk, ensuring service requests are effectively managed using the ZOHO system.
* Address and resolve issues ranging from IT support to procurement requests.
Council Tax Administration:
* Manage council tax responsibilities for all seven services, ensuring timely payments and compliance with regulations.
Fleet and Mobility Management:
* Oversee a fleet of 18 vehicles and provide assistance with mobility cars for Persons We Support (PWS) as needed.
* Ensure compliance with all regulatory requirements, including MOT, insurance, tax, and general maintenance.
Team Leadership:
* Lead and manage a team of four Business Support Administrators and three company drivers.
* Provide guidance, set clear objectives, and support team development to achieve operational excellence.
Waste Management:
* Coordinate waste management across all seven services, ensuring compliance with regulations for general and clinical waste disposal.
Mail and Document Handling:
* Manage internal mail distribution, ensuring invoices and other critical documents are sent to relev