About the Role
We are seeking an experienced and dedicated Administrator to join our team at our brand new care home in Stourbridge. As a key member of the home's management team, you will provide essential support to the General Manager, ensuring the efficient running of a high-quality home.
Key Responsibilities
* Manage customer experience elements, including customer database management and showrounds for prospective families
* Drive occupancy and reputation of the care home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with recruitment of home staff, completing employment new starter checks and arranging inductions
* Prepare payroll for home-based staff
* Provide advice and guidance to employees on HR-related queries
* Ensure personal files are stored securely
* Attend meetings and produce accurate notes and minutes
* Manage safe contents, petty cash, and resident fund accounts
* Update staff records with ad-hoc training, supervisions, and appraisals
Requirements
* Experience in a customer-facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and ability to prioritise
* Proficient user of Microsoft, specifically Word, Excel, and Outlook
* CIPD qualification beneficial
What We Offer
* Rewarding Excellence bonus
* Unlimited access to refer-a-friend scheme
* Access to retail and leisure discounts
* Free access to medical specialists
* Confidential and free access to counselling and legal services
* Tax code review service
* Option to join monthly staff lottery