About The Role
Delivering what we promise
Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services are looking to recruit Customer Service Advisors based out of our Langley office.
As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.
This is a hybrid working role working a minimum of 2 days a week in the office.
We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space.
To be considered for this role you need to be available on Wednesday 05th February 2025 between 9am to 12pm or 1pm to 4pm to attend an assessment day at Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.
You must be able to start 3 weeks in-house training Monday 17th February 2025 if successful.
You will be required to bring with you your Right to Work in the UK and proof of your current address.
Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water. You will be required to engaging customers in the process and installing and replacing water meters.
As a Customer Service Advisor, you will be handling inbound and outbound calls, managing customer enquiries and booking appointments. Accurately capturing data from calls to assist the management team in the production of reports.
You will be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.
- Are you passionate about delivering excellent customer service?
- Have you gained experience in a call centre or customer service environment?
- Do you have proven administration and customer service skills?
- Are you a team player with strong interpersonal skills?
- Additional spoken languages would be advantageous
Does this sound like you? If yes, then we want to hear from you!
Additional Information
Average 35 hours a week, Monday-Friday shifts between 8am and 8pm, and one Saturday in every two weeks, between 8am-1pm. Overtime at agreed rate.
What’s in it for you?
- Matched Pension Scheme
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity leave
- 25 days' annual leave plus 8 days' bank holiday
- Cycle to work Scheme
In return for your skills and expertise, we are offering a competitive benefits package, including the following!
- 25 days' annual leave plus eight days' bank holiday
- Matched Pension Scheme
- Enhanced Maternity and Paternity policy
- Private Health Care
- Remote working
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
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About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.