Main area: Administrative Services - Community Division
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Fri 9-5)
Job ref: 350-SC6986867
Site: Chesterton Unit, Town: Winwick, Warrington
Salary: £23,615 per annum
Salary period: Yearly
Closing: 25/02/2025 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce.
Job overview
A full-time permanent post has arisen for a motivated and enthusiastic person to work for the Secure Care Division on Chesterton Unit. The receptionist post is based at Chesterton Unit, at Hollins Park Hospital in Winwick, Warrington. Chesterton Unit is a 16-bedded Low Secure inpatient unit. Patients are over 18, detained under the Mental Health Act and require secure care provision. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
They must have excellent interpersonal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable. They must also be willing to work across all sites as required.
You will be required to cover sickness and absence. The service is open Monday to Sunday 8.00am to 21.00 pm and shifts are allocated according to service needs.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Detailed job description and main responsibilities
1. Receive and direct patients and visitors on arrival at the unit, providing reception services for patients, staff, public, internal and external customers and organisations.
2. Answering telephone calls using the switchboard system, receive and process incoming and outgoing telephone calls, taking messages and responding appropriately to maintain effective communication channels.
3. Sorting and distribution of mail to all departments.
4. Assisting with the collection of data to produce standardised computer-generated information for managers as and when required.
5. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
6. To participate in meetings as required.
7. To ensure a professional approach to work maintaining confidentiality throughout.
8. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe.
9. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
10. Staff may be required to work from other bases within the organisation.
Person specification
Qualifications
* GCSE or NVQ2 or equivalent, or equivalent experience.
* IT literate.
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Effective communication and interpersonal skills
* Ability to work effectively within teams.
* Ability to work in a confidential and sensitive manner.
* Ability to plan, prioritise and schedule work
* Self-motivated.
* Able to work on own initiative.
* Able to work with attention to detail
Knowledge/Experience
* Proven knowledge of word processing, spreadsheet and email software.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be.
You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.
You’ll have a home in the North West of England where your work/life balance is respected and working from sites easily commutable from Liverpool, Manchester, North Wales and Cheshire with many roles operating a hybrid working system.
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