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Client:
nGeneration
Location:
Nottingham, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
bd3ef0a4ec5b
Job Views:
5
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a well-established company providing technical services and hardware support for the Retail and Hospitality Industry.
LOCATIONS DEPLOYED
North East, North West, Central, South East & South West (UK-wide travel and overnight stays required).
ALL LEVELS OF EXPERIENCE CONSIDERED
Experience in installing, integrating, and testing EPoS hardware/software is desirable but not essential; training will be provided. Experience in IT Technical Support, Electronic Equipment Installation, or similar is important.
SALARY: £27,057 per annum (including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13-hour shifts, 3 days on/3 days off, including weekends and holidays
NOTE: A Full UK Manual Driver’s License is essential.
This role involves daily travel to client sites, with some overnight stays.
JOB OVERVIEW:
We offer a position at nGeneration for a Field Service Engineer / Field Support Technician. Responsibilities include hardware/software fault diagnosis, repairs, and client interaction.
Post-training, duties involve installing, maintaining, and supporting various technical equipment at customer sites, including EPoS systems, tablets, digital signage, routers, and Wi-Fi.
Site surveys and audits for client requirements are also part of the role.
Successful candidates receive a branded van equipped with amenities for efficient on-site work.
ABOUT THE COMPANY:
nGeneration has supported the retail and hospitality sectors for over 22 years, with a new HQ in Tipton, Midlands, supporting on-site repairs, support, staging, and warehousing.
DUTIES:
* Daily site visits for installing, repairing, and maintaining industry-specific equipment.
* On-site equipment swaps to minimize downtime.
* Wi-Fi setup and network fault troubleshooting.
* Document troubleshooting actions, with client sign-off.
Requirements
* Experience in EPoS installation/support in retail/hospitality preferred but not mandatory; training provided.
* Willingness to travel daily.
* Technical troubleshooting skills, especially with network cables.
* Experience as IT Support, Network Engineer, or Telecoms Engineer preferred.
Experience:
* 1 year IT support (preferred)
* 1 year EPoS support (preferred)
Licence/Certification:
* UK Manual Driving Licence (required)
Willingness to travel:
* 100% (preferred)
Excellent communication skills required.
Company Van and Fuel Card: Provided for work-related travel, ensuring convenience and cost savings.
Benefits:
* Training opportunities for skill enhancement.
* Company events and team-building activities.
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