Senior ITSM Analyst - Insurance
We are currently recruiting for a Senior ITSM Analyst to join one of our Insurance Clients on a 12 month contract.
This role is Inside IR35 and Hybrid Working with 2 days in London
Key Responsibilities
1. Work with ITSM control owners and Tech Risk Governance ensuring ITSM controls are designed and operating effectively, and areas for improvements are escalated and remediated timely.
2. Provide appropriate service and ITSM process reporting to achieve targets
3. Develop quality, exec-ready management information, presentations, proposals, and reports.
4. Build and maintain relationships with colleagues and run education sessions ('Lunch & Learns') to champion service excellence and ITSM strategy and governance
5. Oversee and evolve Change Management Practices as well as Chairing the Local CAB meetings.
6. Oversee Major and High Priority Incident Management
7. Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
8. Ensure appropriate risk and impact assessments are embedded and performed in Change Management
9. Support IT audit requirements, as well as Risk Governance reporting via KRIs.
10. Actively manage risks and issues in the ITSM area, developing mitigation plans/actions, remediat...