Join to apply for the Data & IT Lead role at Upbeat Communities
HOURS: 37.5 hours per week (can be worked flexibly)
CONTRACT: 12 months
About You:
We are seeking a highly skilled Data and IT Lead to oversee the management, security, and effective use of our data and technology systems, with a focus on operational efficiency and scalability. This role combines oversight with hands-on execution, ensuring our data, reporting tools, and IT infrastructure support business growth and team productivity. The Data and IT Lead will collaborate closely with leadership and team members to implement data-driven insights, improve reporting workflows, and ensure our IT infrastructure aligns with organisational needs.
Purpose of the role:
* To be the first point of call for all Data and IT queries & processes.
* To lead on identifying data needs and implementing systems, solutions and training across the organisation.
* To lead on identifying and implementing improvements in IT across the organisation.
Main duties and responsibilities:
Data Management & Reporting:
* Oversee data collection, storage, and processing, ensuring data quality, integrity, and compliance.
* Manage and optimise Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
* Develop and maintain data reporting tools to support business needs, including custom reporting solutions and analytics.
* Work closely with the team to identify key metrics, creating dashboards and visualizations to track performance.
IT Systems Management:
* Lead the selection, implementation, and integration of IT systems and tools that support our operations.
* Ensure data security protocols, system access controls, and backups are in place and in line with best practices.
* Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
* Plan for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.
Process Improvement & Automation:
* Identify opportunities to streamline processes through automation and improve workflows using Airtable and other tools.
* Develop, document, and implement best practices and standard operating procedures for data and IT management.
* Conduct regular reviews and audits to identify and implement process improvements.
Other Responsibilities:
* Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.
* Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
* Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures.
Person Specification:
Foundational Values:
* Consistently demonstrates self-awareness, empathy, and social skills to build positive interactions.
* Acts with compassion, fostering a supportive environment and contributing meaningfully to others' well-being.
* Actively seeks opportunities for development, applying new knowledge with humility and creativity.
* Understands the importance of providing others with support to make decisions and grow.
Core Competencies:
* Excels in workload management, maintains calm under pressure, and mentors others in effective task prioritisation.
* Demonstrates advanced proficiency in Microsoft Office tools, leveraging them for complex tasks and mentoring others.
* Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
* Comfortably adapts to change, manages multiple priorities effectively, and remains flexible in evolving environments.
* Identifies problems independently, provides effective solutions, and takes initiative when required.
* Builds strong relationships, communicates clearly, and collaborates effectively with diverse stakeholders.
* Upholds ethical standards, demonstrates honesty, and ensures confidentiality in all actions.
* Respects and works effectively with individuals from diverse backgrounds and cultures.
Role Specific Skills:
* Proficient in database management, data analysis, and visualisation.
* Solid understanding of IT infrastructure, security protocols, and cloud solutions.
* Strong project management and organisational skills.
What we offer as an Employer:
* 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
* Flexible working to promote a good work / life balance.
* Opportunities for continued training and development.
* Annual team retreat to recharge, re-envision and build relationships across the team.
* Regular support and supervision.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Non-profit Organizations
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