Customer Service Co-ordinator
Customer Service Co-ordinator
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Remote Type: Hybrid
Location: Farnborough
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: R37145
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are looking for a Customer Service Coordinator to join us on a hybrid basis in Farnborough. You will be coordinating activities around planned maintenance and reactive visits, ensuring KPIs and contractual SLAs are met whilst delivering a consistently high level of service to all customers.
Maximise commercial opportunities and develop existing clients’ portfolios. Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, in accordance with current legislation and policies laid down by the company.
Responsibilities:
* Provide a high-level service to our customers, dealing with all their questions and queries effectively and in a prompt manner, ensuring customers are kept updated at all times.
* Coordinate activities around planned maintenance, reactive work, and follow-up jobs for customers, ensuring all KPIs and contractual SLAs are met.
* Process customer orders and transactions efficiently and timely, ensuring all information is understood and necessary actions/recommendations are completed before closing the job and/or processing for invoicing.
* Ensure all customer correspondence/emails are responded to within the targeted time.
* Maintain all company systems with up-to-date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer’s contract.
Key Competencies:
* Excellent customer service skills, with the ability to communicate effectively over the telephone and via email.
* Good written and verbal skills, along with commercial awareness and a commitment to customer satisfaction.
* Solid organisational and administrative skills gained in a customer-focused environment.
* Quick thinking/learning – able to understand information quickly and easily, learns new tasks quickly, and can think on their feet in an ever-changing environment.
* Ability to take full ownership and responsibility for completing the tasks required.
* Proactive approach and proven ability to perform under pressure and meet deadlines.
* Computer skills in MS Office (Excel, Project, Word, etc.) and experience using in-house systems.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and reuse. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity, and inclusion in driving innovation and allowing us to compete more effectively around the world.
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