Job Posting Title Branch Manager Salary Band £33,158-£44,861 Grade MP3 Job Description About the Role We’re bringing mutual savings, mortgages and financial advice for all back to Greater Manchester. Following our merger with Manchester Building Society in 2023, we are delighted to be returning to the high street in Manchester in 2025 We have a great opportunity for you to recruit and train your own team and then open the doors of our first ever Manchester building society branch Mutually inclusive, made by our members, as Manchester Building Society, part of Newcastle Building Society Group, we will provide savings and mortgage products with personal customer service and face-to-face financial guidance and advice open to all, not just the wealthy. You will be responsible for ensuring the branch meets all legislative, audits, code of practice and internal control requirements. You will also be responsible for the oversight of cash management within the branch. Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer experience, ensuring we are there to listen and offer face to face financial advice on our local high streets. As we throw our doors wide open to welcome the local people of Greater Manchester, you’ll play a critical role, leading your brand-new team to deliver great results and provide a consistently brilliant customer experience. As Branch Manager you will be a true community advocate, developing meaningful community relationships, you’ll be instrumental in raising the profile of our new Branch and our Society. About You As a credible people leader, you will have first class communication skills, you will also have the natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for. Your experience of working in a customer-facing management role and achieving organisational KPI’s will stand you in great stead to take the branch forward in achieving its goals. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. As an inclusive employer and a part of a member owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us and great for our customers. About Us Starting on King Street in the heart of Manchester city centre, we’re bringing branches back to Manchester. At Newcastle Building Society Group, our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located. The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs. We are always busy developing community spaces, supporting local groups and creating a long-term legacy to benefit our communities. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage application from candidates of all backgrounds. We believe that everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place the belong. A place to be you. What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes: A 35-hour weekly contract 25 days holiday each year plus bank holidays (increasing with length of service) Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance Colleague mortgage scheme and access to our financial advisors Pension scheme – up to 9% employers’ contribution Life assurance (4x salary) and income protection Access to a range of wellbeing benefits, including medicash scheme Electric car salary sacrifice scheme Cycle to Work scheme Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood An extra day’s holiday for your birthday The option to buy and sell holidays Two paid volunteering days each year A broad range of learning and development opportunities Access to a range of high street and online discounts Acess to a range of discounted/subsidised gym memberships nationwide A wide range of recognition initiatives to recognise and reward great performance Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at Charlie.mcelhinneynewcastle.co.uk Company: Newcastle Building Society