Job summary We are recruiting to fill a post for a Patient First Improvement Practitioner within theStrategy Deployment Team. This role support the delivery of the Patient First Improvement Programme across University Hospitals Sussex NHS Foundation Trust. The Patient First Improvement Programme is the Trust's long-term approach to transforming hospital services for the better using Lean Management and other continuous improvement methodologies to ensure the very best quality of care and experience for our patients and their relatives/ carers. We are looking for a dynamic, self-motivated individual with a passion for delivering continuous improvement to front line services in healthcare. Ideally applicants should have working knowledge of continuous improvement methods/ tools such as A3 Thinking, PDSA, etc. The role's base site will be Worthing with a requirement to operate cross-site. This will be further discussed and confirmed following the interview. Main duties of the job Act as the aligned Improvement Practitioner supporting specific Divisions in delivering improvements through A3 thinking. Provide support and coaching to implement and sustain Strategy Deployment maturity tracking with a particular focus on PFIS maturity, Directorate level improvement huddles and divisional driver meetings whilst also supporting the divisions by ensuring there is sufficient divisional capability to implement and sustain the entire improvement management system. We require someone with the right personal attributes, attitude and drive for delivering support to divisional teams including frontline staff to make daily continuous improvement. The applicant must have experience and skills in providing good communication, stakeholder management as they will be liaising through multiple layers of the organisation. Whether you are an existing continuous improvement practitioner who would enjoy the challenge of working in a large NHS trust, or already working in healthcare with a passion for improvement, we would like to hear from you. If you have any questions about the role please contactChris Clement - Senior Kaizen Office Business Partner - chris.clementnhs.net About us At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex https://www.uhsussex.nhs.uk/resources/candidate-information-pack/ Date posted 20 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 279-6747072-JAN25 Job locations Worthing Farncombe Road Worthing BN11 2BW Job description Job responsibilities Build strong working relationships with directorate and divisional leaders by providing direct coaching to deploy the entire management system at a directorate level. Engage and communicate regularly with divisional teams to build relationships. Act as a coach, ensuring the use of the correct coaching approaches as required, including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback. Provide fair challenge at frontline, directorate and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed. Support the delivery of PFIS training and continuous improvement tools training when required to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification. Be able to train on all aspects of continuous improvement and the required tools as well as being able to support A3 training (Yellow belt). Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation. Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance, as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate, persuade and motivate staff to engage. Be able to deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc. Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises. Job description Job responsibilities Build strong working relationships with directorate and divisional leaders by providing direct coaching to deploy the entire management system at a directorate level. Engage and communicate regularly with divisional teams to build relationships. Act as a coach, ensuring the use of the correct coaching approaches as required, including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback. Provide fair challenge at frontline, directorate and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed. Support the delivery of PFIS training and continuous improvement tools training when required to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification. Be able to train on all aspects of continuous improvement and the required tools as well as being able to support A3 training (Yellow belt). Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation. Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance, as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate, persuade and motivate staff to engage. Be able to deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc. Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises. Person Specification Manual Criteria Essential Educated to degree level in relevant discipline or equivalent experience Experience of providing continuous improvement training Practical experience of coaching and coaching standards/ practices. Accredited lean qualification Practical experience of implementing lean/ continuous improvement methodologies Experience of building strong working relationships Desirable Experience in a continuous improvement system, ideally in the NHS Coaching qualification Experience of delivering virtual training. Advanced IT skills in particular Powerpoint, Excel & Outlook Equality, Diversity & Inclusion Essential Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues Person Specification Manual Criteria Essential Educated to degree level in relevant discipline or equivalent experience Experience of providing continuous improvement training Practical experience of coaching and coaching standards/ practices. Accredited lean qualification Practical experience of implementing lean/ continuous improvement methodologies Experience of building strong working relationships Desirable Experience in a continuous improvement system, ideally in the NHS Coaching qualification Experience of delivering virtual training. Advanced IT skills in particular Powerpoint, Excel & Outlook Equality, Diversity & Inclusion Essential Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Sussex NHS Foundation Trust (279) Address Worthing Farncombe Road Worthing BN11 2BW Employer's website https://www.uhsussex.nhs.uk/ (Opens in a new tab)