Our client has a NEW Staff position for a Key Account Manager.
Applicants must have an Electrical background / Knowledge.
Full company benefits, excellent Salary negotiable dep experience, company car allowance.
Purpose:
To ensure the sustained growth and success of company Technology by managing its most valuable client relationships, to maximise the potential of these accounts while ensuring their needs are met.
Location:
Grangemouth/Scotland. Based in our regional offices with a requirement to travel to our client and partners' offices as well as our client's sites across the UK.
Dimensions:
Annual Sales up to £10m Per Annum.
Organisation:
The Job Holder shall liaise closely with our Strategic Clients and, LV & SI Resource / Engineering Managers, Project Managers, Project Engineers and Bid Managers as necessary to effectively execute the Account Manager function.
Key Responsibilities:
1. Client Relationship Management: Build and nurture strong relationships with key accounts to understand their needs, challenges, and goals. Serve as the primary point of contact for key clients, ensuring timely communication and addressing concerns or issues promptly. Foster long-term partnerships to ensure customer satisfaction and loyalty, reducing the risk of losing high-value customers to competitors.
2. Strategic Account Planning: Develop and implement account strategies tailored to the specific needs and goals of each key account. Identify growth opportunities within key accounts by understanding their business model, objectives, and future direction. Monitor account performance, setting measurable targets (sales, growth, etc.).
3. Sales & Revenue Growth: Upsell and cross-sell opportunities by offering relevant products or services. Ensure revenue growth by meeting or exceeding sales targets for each key account. Negotiate contracts and renewals, ensuring mutual benefit and alignment with business goals.
4. Customer Satisfaction and Retention: Ensure the highest levels of customer satisfaction by proactively identifying and solving potential issues before they escalate. Conduct regular performance reviews with key accounts to assess satisfaction and make improvements.
5. Reporting and Analysis: Monitor and report on account performance, including sales, revenue contribution, forecasting, and client satisfaction. Provide regular updates to senior management on key account performance and future opportunities.
6. Contract, Proposals and Budget Management: Oversee contract renewals, amendments, and compliance with the terms. Assist in forecasting revenue from key accounts, aligning with the company's financial goals.
7. Product Knowledge & Innovation: Maintain in-depth knowledge of the company's offerings to provide solutions that meet client needs. Stay informed about industry trends and the competitive landscape to offer innovative solutions.
8. Health and Safety: Escalate any Health and Safety related issues to the Operations Manager without delay. Complete periodic site safety inspections (typically once per quarter).
Skills Knowledge:
Essential Skills: Good planning, organisational and time management skills. Must be positive, approachable, willing and helpful. Good interpersonal skills. Excellent IT skills, including MS Word, MS Excel and MS Project. Ability to act on own initiative. Ability to communicate effectively at all levels within and outside the organisation.
Qualifications:
HNC / Degree in an electrical discipline or demonstration of experience; membership of professional Institution or similar body.
Job Related Experience:
Relevant Industry Experience: Sales or Account Management Experience: Experience Managing Key Accounts.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.
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