Job summary
Become our next Account Manager for the North of the United Kingdom!
Are you a people person with a knack for building strong, long-lasting relationships? Do you like the idea of combining your Account Management expertise with the chance to make a real difference in healthcare? If so, we are looking for you to join us.
Main duties of the job
We are a leading provider of General Practice and Urgent Care Services, working in partnership with the NHS to deliver high-quality services. As we transform our operational model through our new Networks, we are seeking an Account Manager who can help us strengthen customer relationships, grow our partnerships, and bring in new opportunities.
This is an on-site role that will cover the North of the United Kingdom (Leeds, Sheffield and Aberdeen), and will be based at one of our services in Leeds or Sheffield.
About us
OneMedical Groupbwas founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.
We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: .
Job description
Job responsibilities
As an Account Manager, youll be at the heart of our customer relationships, helping us ensure that every partnership is meaningful, valuable, and long-lasting. You will:
1. Support the Networks : Be the key contact for our Networks, ensuring seamless communication and collaboration between teams and customers
2. Build relationships: Development meaningful long-term connections with existing customers, making sure theyre delighted with the services we provide
3. Grow our reach : identify and build new relationships with potential customers, transforming these connections into exciting new business opportunities
4. Drive Retention: Focus on customer satisfaction and retention by proactively addressing needs, resolving issues, and providing high quality support
Who you are:
5. A relationship builder: Youre skilled at forging genuine, valuable relationships and can connect with people at all levels
6. Customer-focussed: You understand the importance of excellent customer service and always go the extra mile to exceed expectations
7. A strategic thinker: You have a talent for identifying opportunities, solving challenges, and turning potential leads into business success stories
8. A clear communicator: Your communication skills, both written and verbal are second to none, making complex ideas simple and actionable
Please note: Regular travel is required across the network and services.
Benefits of Working With Us:
9. Competitive salary based on experience, ranging from £40,000 to £45,000
10. 25 days (5 weeks/200 hours) annual leave plus Bank Holidays, increasing with length of service (pro-rata for part-time).
11. Extra day of leave each year for your work anniversary.
12. Enhanced Maternity, Maternity & Paternity Support, and Adoption pay.
13. Special and Significant Event Leave.
14. Family-friendly employment policies.
15. Continued personal and professional development opportunities.
16. Participation in OMGs Refer a Friend Scheme.
17. Internal wellbeing support through OMGs dedicated Wellbeing Advisors.
18. Access to an Employee Assistance Program run by the award-winning Health Assured.
19. Eye care scheme: Free eye test plus a contribution toward glasses.
20. Cycle to Work Scheme for a greener commute.
21. Access to NHS Discounts.
22. Company pension scheme.
Person Specification
Qualifications
Essential
23. Degree level qualification or equivalent relevant experience
Experience
Essential
24. Proven experience in account management, customer service or a related role
25. Experience of managing customer projects (project management qualification desirable)
Skills and Knowledge
Essential
26. Strong communication, negotiation and interpersonal skills
27. Ability to manage multiple customers and projects simultaneously
28. Strong problem-solving abilities and a proactive mindset
29. Familiarity with CRM software and other relevant account management tools
30. Excellent organisational skills and attention to detail
31. Understanding of the NHS and private healthcare in England
32. Ability to identify opportunities for Growth