Customer Service Monday - Friday 35 hours £23,500 6 month contract March/April start date Newcastle Do you have outstanding customer service skills? Have experience dealing with vulnerable or elderly customers? Want to workfor a leading financial company? I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team What will you be doing? Provide outstanding customer service through inbound calls Respond to customer inquiries regarding transactions and financial products Offer guidance and information on account features, terms, and services Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements Process account changes for customers including address updates, card replacements, and beneficiary changes Ensure customer records are accurate & held correctly in line with requirements What do you need to apply? Proven experience dealing with vulnerable customers Excellent communication skills both written and verbal Experience within financial services would be desirable Must be able to pass a credit and DBS check to apply Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age