Operations Director - TFM East Midlands £70,000 - £80,000 per annum Company Car / Allowance As an Operations Director you will be responsible for multi-site delivery of a wide range of Soft Services and managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. This role will require National travel. In the role of Operations Director you will appropriately drive and review business performance and growth and nurture a service-led culture within which your large team deliver their best to clients and customers. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth. Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities. Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts. You will be coaching, and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan. Grow and maintain strong, collaborative and enduring relationships with your senior client base. Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do. Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives. About You: Essential A minimum of 5 years experience at a senior account management level within the FM industry Excellent understanding and appreciation of what is entailed to successfully deliver Soft FM support services. Expert knowledge of delivering Security and Cleaning Services Previous experience delivering Catering Services Experience of managing complex and multiple stakeholder relationship Demonstrable financial acumen Have a proven track record of client / customer satisfaction Track record of growing sales and retaining business Driving License SIA licence holder (or able to qualify) IOSH and/ or NEBOSH Accredited (working towards) The ideal candidate will be able to build relationships with clients in order to understand their objectives. This candidate will be able to provide creative solutions and deliver these solutions using strong presentation skills. Additionally, they should have experience in managing people. Responsibilities Build and maintain client relationships Uncover client's needs, desires and objectives and craft a creative solution that aligns with these needs Clearly communicate client's objectives with colleagues and drive development of timely solution Provide strategic analysis to help shape client's business