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About Us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms including the UK’s largest pillar-free ballroom.
A Bit About What You Will Do...
The Assistant Spa Manager ensures that the highest standards of customer care and therapy procedures are followed, in order to ensure the highest possible guest satisfaction.
* Be flexible with your schedule, supporting the needs of the spa.
* Assist therapists and receptionists in reporting any issues/complaints/problems.
* Report any maintenance, breakage or cleanliness problems to the relevant manager.
* Ensure therapists and receptionists provide excellent customer service and sales.
* Monitor stock levels and ordering of treatment, retail and locker room products.
* Conduct interviews and trade tests for team members.
* Address minor disciplinary issues with team members.
* Develop team members through training in customer service and sales techniques.
* Pay attention to budgets and targets, helping to generate business.
* Assist in the promotion of treatments and spa days.
* Write rotas for the spa team ensuring all shifts are covered.
More About You...
* Experience working in treatments.
* Strong guest service orientation.
* Creative leadership and influential problem-solving skills.
* Ability to manage relationships and handle people competently.
* Ability to work well under pressure and meet deadlines.
What’s In It For You...
Competitive salary.
Holiday – 28 days holiday, enhanced after 5 years of service.
* Free meals on duty.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle to work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Skills: Fluent in English.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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