Maintenance & Facilities Manager - Supported Housing/Living - SE London - £50k to £58k DOE
An award-winning supported housing and assisted living service is looking for a Maintenance & Facilities Manager to join the team. They offer supported housing and services to vulnerable adults who have disadvantaged experiences/situations, helping them towards their journey into independent living again and social cohesion. The Maintenance & Facilities Manager is a hands-on, client-facing role that will contribute towards and advance the overall purpose, values, and success of the organisation, demonstrating autonomy and collaboration skills to inspire confidence in all stakeholders. The jobholder will meet the needs and expectations of residents and landlords by ensuring that the premises are maintained to a high standard of repair, presentation, and readiness.
SALARY ETC:
1. £50k to £58k, depending on experience
2. Benefits include enhanced holidays, sick pay, Healthcare & Wellness support, seasonal ticket loans, breakfast and refreshments, learning and development.
3. Location: SE London (You will work on various sites within this area, and will need to drive and have transport, as there is only one van that is shared between the team).
4. Monday to Friday, 8:30 am to 5:00 pm (there is an on-call rota for out of hour emergencies, although this is rare).
5. Permanent, full-time
6. Responsible for three multitraders and five domestic cleaners based across sites.
REQUIREMENTS:
1. To have both technical knowledge and people management skills.
2. Happy to travel between sites, with a driving license and a vehicle.
3. Maintenance-related qualification.
4. 3 years managing a maintenance/facilities team.
5. 5 years hands-on maintenance and facilities experience.
6. Experience investigating maintenance issues, auditing, risk assessment and reporting, and managing departmental budgets.
7. Knowledge of COSHH regulations, RIDDOR, and security measures and procedures.
8. Commercial acumen in negotiating and dealing with suppliers.
9. Strong command of the English language - both written and verbal, as well as computer skills.
10. Self-motivated and able to use own initiative to find solutions.
11. Ability to work under pressure to tight deadlines and prioritise a varied workload.
12. Warm and friendly demeanor with a positive and open-minded attitude.
JOB SUMMARY:
1. Arranging, planning, and delegating reactive and proactive maintenance and improvement works across all premises as required.
2. Regular maintenance auditing of all premises and their grounds.
3. Keeping sufficient records to report on downtime, audits, and unplanned maintenance.
4. Anticipating and solving problems in a timely manner.
5. Identifying and raising business cases for areas of improvement.
6. Leading by example to nurture relationships with both internal and external stakeholders.
7. Implementing a culture of excellent service by setting principles of best practice, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
8. Agreeing supplier contracts and prices.
9. Maintaining oversight of all matters related to Maintenance & Facilities.
10. Day-to-day people management of the Maintenance & Facilities team, including basic HR and employee relations duties such as managing performance, hearing grievances, and championing team camaraderie.
11. Being on call on rotation to respond to emergencies.
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