Internal Resolutions Specialist - Poulton-Le-Fylde, FY6 8JX (Office Based)
£25k to £27k plus Generous commission’s structure (OTE £40,000)
Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)
Permanent
Role Summary:
Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Internal Resolution Specialist based in Fylde Coast area to work within the Operations department of our company.
In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent Debt Recovery Specialist in relation to the full of range of services we provide.
Duties will include:
Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
Negotiating and processing payments, or discussing and governing payment plans to fruition
Identifying any potentially vulnerable customers and adapting your approach accordingly
Identifying non-compliant customers and escalating their cases to the next operational step
Achieving both Management and Client led KPI’s
Account Managing your own portfolio throughout
Skills and Experience
Organised and able to follow processes to deliver a high and consistent service
Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
Ability to stay calm under pressure and deliver accurate, information
Well-presented and approachable
Good communication & telephony skills
Motivated to plan and efficiently manage own workload
Proficient in Microsoft Office, and able to adapt to custom built CRM
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