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Quality Analyst
122000
Working hours: This role is available on a part-time, job-share and full-time basis
Location: Home-Based
Closing date for applications: Friday 28th March 2025
The Opportunity
This is an exciting 6-month secondment opportunity to join our Operations team working as a Quality Analyst, aimed at elevating the quality and efficiency of our reporting outputs. By focusing on accuracy, consistency, and improvement opportunities, we aim to enhance our operational capabilities and our excellent customer service standards.
Zurich Resilience Solutions is pivotal to supporting our customers and internal stakeholders with market leading risk management solutions. We are looking for candidates who are proactive and have a keen eye for design to improve our risk management reports while offering consistencies and efficiencies to provide a high-quality service to customers.
Candidates would ideally have some experience in Audit or Quality Analysis.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
* Conduct analysis on report quality, KPI’s, Audit compliance and data capture as a minimum
* Identify trends and report on improvement opportunities to create consistency
* Analyse where efficiencies could be gained in the assessment process
* Collaborate with the Technical Lead to initiate quality review processes
What are we looking for?
* Ability to work effectively as part of a team but also independently
* Excellent communication skills both verbal and written
* Experience of analysis and identifying themes and trends from information/data
* Proficient skills with MS Office packages including MS PowerPoint
* A keen eye for design and attention to detail
As an inclusive employer, we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company that has been a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable, and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
The financials
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
Time away
* 25 days holiday a year plus bank holidays.
* You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
* The option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks' full pay for maternity, paternity, and adoption leave.
Your health is important to us
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of support from our wellbeing partners.
We're making a difference
* Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
* Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
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