Sayjo Recruitment Ltd are acting on behalf of a client to recruit a Research / Insight Client Manager
Our client is a leading Customer Experience Research Agency based in Huddersfield. They work in the market research industry with many large blue-chip clients.
Job Purpose: Creating and delivering research deliverables to Clients including research design, data collection, survey analysis, reporting and responding to client inquiries. Drawing insights, trends and conclusions for reports & trends in the data
Knowledge & Experience Required:
* Excellent knowledge of research methodology and statistical analysis
* Passion for customer data and be constantly curious and possess an analytical mindset
* Some experience managing a team/coaching desirable
* You can plan, prioritise and manage your own workload and balance multiple projects to meet tight deadlines and are motivated to work under your own initiative.
* You enjoy working at pace in a fast moving and constantly changing environment
* Have strong IT skills and have knowledge of statistical software packages
* Ability to notice patterns within statistics, being able to formulate clear and concise insights and clear recommendations based on large amounts of data
* Strong communication skills and the ability to translate complex ideas into easily understood insights and recommendations
* The ability to build close personal and professional relationships with clients
* Strong organisational skills, ensuring that projects run to specification, on time, on budget and deliver the outcomes the client wants
* The ability to contribute to good working relationships within the company
* A good understanding of business
* Strong commercial acumen
* A strong belief in continuous learning and improvement
General Role / Key skills
* Leading day-to-day research projects
* Communicate with Client to understand research objectives
* Develop questionnaires to ensure the right questions are asked in the right way to produce results outlined in the proposal/research objectives
* Along with adding basic interpretation and summary of findings, provide extra analysis, insight and interpretation of data.
* Report/present findings in a way that the client can understand and use
* Produce high quality reports and have the ability to quality check reports in your team and provide suggestions for improvement
* Involvement in conducting depth interviews and focus groups
* Communicate to relevant people project deadlines and monitor closely the progress of work on your project by colleagues to ensure deadlines are met.
* Responding to client queries, be a point of contact for your client to be the research expert, and making suggestions to the client
* Actively seek to understand your clients’ requirements and build a friendly professional relationship with your clients.
* Question and review ongoing projects you are working on to actively develop and improve the project from a client’s perspective and also an internal perspective
* The ability to effectively delegate work out and coach/train Researchers
* Attend client meetings with the view of presenting back some results and contributing positively to discussions
* Understand the time costed for each of your projects and deliver the best value research analysis and reporting within the time allocated.
* Understand best practice in research methodology and keep up to date with trends, new technology and competitor advances in this area
Pay and benefits
Competitive salary, negotiable depending on experience
Our client offers a contributory pension scheme and holiday entitlement which increases to 35 days with service. All staff receive an additional 15 days unpaid holiday allowance that can be used in addition to any paid holiday entitlement.
Staff are enrolled in the non-contributory Westfield Health Care scheme and can claim back contributions towards opticians', dentists' and consultants' fees.
They offer flexible hours, 35 hours a week with core office hours of 10am to 4pm. This allows staff to flex their working day earlier or later, to suit them.
There are also bonus schemes in place, to ensure that everyone shares in the company's success. Each department also has a budget to spend in recognising and rewarding the success of team members or on team social events.
If you have the skills and experience we are looking for. Please apply with a copy of your CV and we’ll be in touch