IT Manager Watford £40,000 - £45,000 pa (could be some flex) Here at Every Step Recruitment, Office Support, we are actively seeking an IT Manager, on behalf of our SaaS Client, on a full-time, permanent basis. The ideal Candidate will possess strong IT management skills, a solid understanding of IT operations, system reliability and security. You will require expertise in the following areas: Line 1 and Line 2 Support for SaaS software; you will be handling day-to-day issues reported by employees (field and office-based) using the software A solid understanding of data backups and disaster recovery; you will be responsible for ensuring employees and server data is managed for all eventualities A thorough understanding of production systems and their monitoring - you will be responsible for ensuring the Company website and all web-based interfaces are up and available 100% of the time ensuring availability for Customers Knowledge of GDPR and similar privacy laws ensuring all Customer information is properly managed and erased upon request Knowledge of agile and lean methodologies; ability to work with speed, adaptability and efficiency Capturing and documenting processes, and creating ‘how to’ guides ensuring all incoming IT / Developer requests have the necessary details and can be easily prioritised A drive for continuous improvement If you believe you have the required expertise within a SaaS environment and would like to hear more about this IT Manager role, then we would certainly welcome your application