Do you have experience working as a Customer Service Manager? If so, this position could be perfect for you! Our client is an Automotive Manufacturer who is looking for a Customer Service Manager to head up a small team of advisors.
Customer Service Manager
Permanent
Dependent on experience
Essex
Job Description
To monitor and maintain customer care standards across the customer base.
Pro-actively manage the customer service function.
Ensure that major customers receive the highest quality service possible.
Monitor team performance within the department and raise standards where required.
Completion of monthly reports, including customer delivery performance.
Essential Experience/Skills/Qualifications
1. Management of a customer service department
2. Departmental KPI monitoring
3. TS16949 process map management
4. People management experience
5. Manufacturing/engineering experience
If you feel you're a good fit for this position, please click 'apply'.
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