London or Manchester (Hybrid working model, 2 days a week office based, 3 days remote) Competitive Salary plus performance related bonus We are recruiting for a Demand Lead who will act as a single point of contact for demand management for In Life Changes at DCC. Reporting to the Head of In Life Change, the successful candidate will collaborate cross functionally within DCC, and with external governance such as RECCO (Retail Energy Code Company) and SEC (Smart Energy Code). You will be the 'front door’ and will drive new items through the demand process. You will also manage the pipeline with Service Providers - with particular emphasis on strong medium to long term planning (i.e., over a 18-36-month horizon). In addition to forecasting and managing new demand into the team, the Demand Lead will find opportunities to drive efficiencies by tracking deliveries through to their release. The ideal candidate for this role will be an experienced planning professional having driven successful business partnering and with a proven track record of: Strong planning and resource management capability to achieve business objectives Effectively collaborating across business organizational boundaries to achieve significant outcomes with both internal and external stakeholders Delivering difficult information when required and being fully transparent with colleagues and stakeholders Ensuring your own plans (and those of your team) are linked to overall organizational strategy Ensuring your team behave in a way that is consistent with organizational values and behaviours Ability to take the lead and drive with pace, showing confident control and clear communication What will you be doing? Define policies and processes for discovering, analysing, planning, controlling and documenting the need to carry out and co-ordinate impact assessments of project demand across the business and with external Service Providers in line with regulatory requirements outlined in the Smart Energy Code (SEC) Be responsible for capacity and resource planning to ensure resources are effectively utilized, delivery risks are mitigated and changes are delivered in a cost-effective manner Drive best practice and provide thought leadership to help stakeholders adopt and adhere to the agreed demand management approach Manage the process of integrating demand management with operational change delivery processes Review new business proposals and provide advice on demand issues Work with business representatives to agree and implement short-term and medium-term modifications to demand Maintain a pipeline / forecast of upcoming change for the In Life Change delivery team Categorize and prioritize technology demands based on urgency, impact, and alignment with business goals to facilitate effective resource allocation - working with Product Owners Work with In Life Change Delivery Leads to manage SLAs with REC, SEC and other Service Providers and drive efficiencies and improvements in this space Build and maintain a strong network within DCC and with key partners to drive outcomes Track new demand items end-to-end by collaborating with release management to ensure clear paths to live What are we looking for? Desired Experience: Technology Business Partnering Experience of planning / forecasting Working knowledge of ITIL A strong understanding of the IT project lifecycle and proven portfolio management experience Experience of transitioning services from build environments into operation Ability to identify risks and effective mitigation planning Experience in leading in a matrix environment - setting the pace for the team Desirable Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field Agile or Scrum Master certification Certified Demand Driven Planner (CDDP) or equivalent qualification ITIL Practitioner About the DCC: At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey. Company benefits: The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle. Join the DCC and discover the power of you. What to do now Choose 'Apply now’ to fill out our short application, so that we can find out more about you.