Do you have strong administration & customer service skills?
My client is currently seeking a Customer Liaison Officer to join their Customer Services Team and provide exceptional administrative support and customer service. This position serves as a key interface between customers, technical staff, sub-contractors, and the public. This role is crucial in processing casework from initial inquiry to ongoing maintenance, ensuring customer satisfaction and adherence to the business objectives.
This is a Monday - Friday role, working 37.5 hours a week, with the option of hybrid working (after probation), based in Staines.
Key Responsibilities:
* Coordinating visit arrangements
* Providing customers with visit confirmations and quotes
* Coordinating and booking travel arrangements
* Progressing accreditation casework in line with company processes and policies
* Maintaining and updating databases
* Responding to internal and external inquiries
* Performing general administration tasks
* Supporting other teams and departments
* Assisting in organizing meetings
Qualifications and Skills:
* Excellent customer service and administration skills
* Accurate written and clear verbal communication skills
* Demonstrable experience of working as part of a team
* Ability to prioritise workload to meet deadlines
* Good knowledge of Microsoft Office software
Company Benefits & Package:
* 25 days holidays plus bank holidays
* Auto enrolment pension
* Life assurance x3 salary
* Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months)
* 2 days hybrid working after 6 months.